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How to Get Started with Office 365

  • Step 1: Which Best Describes You?


      We Don't Have Office 365 Yet

    If you haven't signed up for Office 365 yet, we'll help get you started. Just ask us, and we'll set up your free trial at no cost to you. What could be easier than that?

    • Complimentary free trial set-up
    • Need help migrating? We have free and paid migration plans available
    • Big organization? We'll help you apply for an extended trial
      We're in Office 365 Now

    If you have an Office 365 account or free trial, simply invite us to help you manage it. Granting us access is a necessary first step for us to review your subscriptions and provide assistance as you need it.

    • No risk involved; we treat your data with confidentiality and respect
    • Ask us for an NDA if you need one
    • Switching your Office 365 plans over to LMS later is optional, easy, and safe
  • Step 2: Choose Your Desired Level of Support


    GoodBasic Support

    Basic support is provided to all Liquid Mercury Solutions' clients at no charge, even if you're buying licenses through someone else.

    • Advice regarding different MS licensing programs, including volume licensing, educational licenses, GCC (government community cloud), and TechSoup
    • Complimentary free trial configuration and migration
    • We'll help you apply for MS extended free trial
    • Complimentary Cloud Services Evaluation - license review and evaluation, a $500 value
    • E-mail and chat based Q&A that goes beyond Microsoft's basic Cloud Support
    • Enhanced pay-as-you-go support is available on an hourly or per-incident basis
    BetterSupport Plus

    Clients purchasing Office 365 through Liquid Mercury Solutions receive additional benefits beyond those provided by Microsoft and other Office 365 resellers.

    • Full service account and billing support - with real live human beings
    • Best-in-class 5x8 support provided by our USA domestic Office 365 and SharePoint experts
    • Overnight 24x7x365 support is included
    • Complimentary Cloud Services Evaluation - license review and evaluation, a $500 value
    • Personalized service you simply won't find elsewhere
    • Best of all, the price of Office 365 stays exactly the same
    BestPremium Plans

    Think of us as your IT department in the cloud. We offer full-service subscription plans that go beyond support, placing our staff at your beck and call for all sorts of administrative duties within Office 365.

    • Reasonably priced options for businesses with 5,10,25,50, and 100 users; your business will be covered as you grow
    • Covers many routine tasks in Microsoft's cloud platform, without hourly charges
    • Strategy sessions with our Office 365 and SharePoint experts - worth up to $5,616 per year
    • Many add-on enhancements such as compliance with regulatory requirements like HIPAA, FINRA, SOX, or GLBA
    • Pay-as-you-go packages available
  • Step 3: Flip the Liquid Mercury Switch


    Start the conversation with us by filling out our contact form, completing our free migration evaluation, or requesting your free trial. Alternatively, you can call us at 410-633-5959. We'll be in touch to schedule your interview and complete your enrollment in our Office 365 program.

    Unlike many turn-key resellers, our process is highly personalized. Here's an overview of what to expect:

    1. We'll have a meeting with you to fully understand your business and what makes it unique.
    2. If you already have an Office 365 account, we'll request access to it so we can review your plans.
    3. We'll provide a custom quote with a detailed description of all services offered.
    4. Optionally, we can meet with you again to answer any questions about the quote or make needed changes.
    5. To accept the quote, simply complete the Credit Card Autthorization section and send it back to us.
    6. We create or transition your account in a way that causes no disruptions to you or your users.
    7. We handle cancellation of any existing subscriptions for you, so you won't be double charged.
    8. Ongoing support for Office 365 is provided as part of our standard service.

IMPORTANT As of 2017-07-01 changes in Microsoft's partner program require us to discontinue Basic Support for clients under the Subscription Advisor program. This was a decision that we regret having to make, and we're working hard to make changes to our support programs in order to provide the best value to our customers. Please contact us if you have any questions.

  • Step 1: Which Best Describes You?


    I Don't Have Office 365 Yet

    If you haven't signed up for Office 365 yet, we'll help get your started. You can pick from one of these free trial offers to begin immediately - or just ask us, and we'll even set up your free trial at no cost to you. What could be easier than that?

     
    I Already Have Office 365

    If you have an existing Office 365 account or free trial, simply invite us to review your account. Granting us access acknowledges us as your Office 365 advisor and support partner. This necessary first step lets us to review your subscription plans and provide assistance as you need it - plus is comes with some great free benefits too!

     
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    filling out our contact form. Alternatively, you can send us an e-mail at sales@liquid-hg.com, or call us at 410-633-5959. We'll be in touch to schedule your interview and complete your enrollment in our Office 365 support program.

    Customers who've been referred to us by Microsoft's can skip this step. Microsoft has already forwarded us the information you provided to them and we'll be in touch with you soon.

  • Step 3: Choose The Level of Support You Need


    GoodCloud Advisor (Basic)

    Basic support is provided to all clients at no charge when you use Liquid Mercury as your cloud advisor. If you haven't completed this in Step 1, please use one of the links below to do so now.

    Benefits:

    • Self-service option keeps us out of your hair
    • E-mail and forum based Q&A that goes beyond Microsoft Office 365 Support
    • Complimentary Cloud Services Evaluation to determine if you're getting the best value from your current Office 365 plans - a $500 value
    • A free license for CloudPower Standard edition - worth $288
    • annually
    • s
     
    BetterCloud Solution Provider (S
    tandard)

    .

    Benefits:

    • Full service account and billing support - with real live human beings
    • Best-in-class 5x8 support provided by our USA domestic Office 365 and SharePoint experts
    • Overnight 24x7x365 support is included
    • Complimentary Cloud Services Evaluation license review and evaluation - $500 value
    • Free licensed copy of CloudPower Premium - worth $576 annually
    • Regular strategy sessions with our SharePoint experts - worth up to $5,616 per year
    • Personalized service you simply won't find elsewhere
    • Best of all, the price of Office 365 stays exactly the same
     
    BestFull Service 365 Admini
    stration

    Admin OnDemand is our full service option that goes beyond support by placing our staff at your beck and call to complete all sorts of administrative tasks in Office 365. Think of us as your IT department in the cloud.

    Benefits

    • Reasonably priced options for 5,10,25,50, and 100 users; your business will be covered as you
    • grow
    • Covers many routine tasks in SharePoint Online
    • Includes access to enhanced reports and alerts that help you get the most out of Office 365
    • Add-on enhancements for compliance with regulatory requirements such as HIPAA, FINRA, SOX, or GLBA.