Migration Methodology - Common Processes and Tasks
This page describes tasks which may appear in an Office 365 migration WBS (work breakdown structure), project plan, estimate, or proposal. It has been provided for educational/informational purposes as a suppliment to materials provided to our clients. We hope that you'll find it useful if you have questions about migrating to Office 365 that weren't answered in our
FAQ,
General Approach to Office 365 Migration Projects, or other resources in our
Migration Guide.
Not every item listed here applies in every situation. If your organization is smaller than 50 users, we'll use a lightweight approach that will take some of these practices into account yet allow for much more efficient activity and a rapid pace of work. Likewise, if you're 25 users or less, we'll streamline the process even more. Under such compressed schedules it would be impossible to perform every task described here. In larger organizations, not every process described below will apply to your unique situation and needs.
Therefore, this information shouldn't be considered a part of any statement of work or binding agreement. Ultimately, the migration package described in your quote or proposal is the authoritative source for what activities will be included when we provide service to you.
If you have any technical difficulties with the panels below, you may also view our PDF version of this content.
Please click on a topic tile to jump to tasks in that project phase.
Project Reporting & Documentation
Discovery & Planning
Initial Office 365 Configuration
Advanced Security & Authentication
E-mail Migration
File Migration
SharePoint Development
End-user & Technical Training
Ongoing Support
| Project Reporting & Documentation | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Project-Reporting-Documentation-Intro.aspx | Project Reporting & Documentation | <p>In addition to documents cited elsewhere, we also work hard to provide the necessary documentation needed for the long term sustainability of your <strong>Office 365</strong> implementation.</p><ul><li>We'll report regularly on the progress of the project.</li><li>We work hard to document any technical issues which are known to impact your productive use of <strong>Office 365</strong> features – basically any issue for which we have provided support.</li></ul> | Project Reporting & Documentation | |||
| Kick-off Meeting | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Kickoff-Meeting.aspx | Kick-off Meeting | <p class="MsoNormal">This is a 2-hour meeting in which all the participants can meet one another, review the project schedule, and begin to discuss upcoming tasks and decision points.</p> | Project Reporting & Documentation | |||
| Status Meetings | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Status-Meetings.aspx | Status Meetings | <p class="MsoNormal">We’ll generally ask to meet with you and communicate the progress of the project on a weekly basis. Also, a lot can happen over the weekend, so we may require a short meeting on Monday morning to sync up. All in all, these should not require more than an hour to 90 minutes of your time each week.</p> | Project Reporting & Documentation | |||
| Office 365 Migration Project Site | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Migration-Project-Site.aspx | Office 365 Migration Project Site | <p class="MsoNormal">As part of this project, we create a site in our SharePoint extranet on Office 365. We use the site to share documents with you and to keep an up to date list of project tasks and status. You will be invited to participate in this site, and you can access it with any Windows Live ID or Office 365 account.</p> | Project Reporting & Documentation |
| Discovery & Planning | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Discovery-Planning-Intro.aspx | Discovery & Planning | <p>During the initial planning process, we will help you understand the various <strong>Office 365</strong> pricing options, collect information about all the users who will be working in <strong>Office 365</strong>, and gather other necessary information to complete the project. We will ask you to participate in guided interviews. You'll also need to complete some Q&A forms that we designed to help us learn more about your organization and help you get the most out of <strong>Office 365</strong>.</p> | Discovery & Planning | |||
| Pre-flight Analysis | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Preflight-Analysis.aspx | Pre-flight Analysis | <p>We use various tools at our disposal to access your systems readiness for the migration. Some of these may be done during the sales process in order to finalize the estimate. Others require us to access your systems. Any of the following may be done:</p><ul><li>Conduct Q&A about the various systems on the network</li><li>Test the internet bandwidth at different company locations</li><li>Investigate and document the configuration and health of the Active Directory and/or Exchange servers</li><li>Check that the AD Connect server meets requirements</li><li>Check the size of any e-mail boxes and/or Exchange Public Folders</li><li>Run scripts to characterize files intended for migration</li><li>Report on illegal characters, insufficient permissions, and long file paths used in files targeted for migration</li></ul><p>During this part of the process we'll also provide consulting and guidance on the use of Office 365 features, limitations of Office 365, and alternatives and discuss any long terms goals for use of SharePoint features, future development, for creation of other sites (Extranet, Public).</p> | Discovery & Planning | |||
| Gathering Required User Information | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Gathering-Required-User-Information.aspx | Gathering Required User Information | <p class="MsoNormal">If users will be created “in cloud” their contact data must be collected in a worksheet; if AD Connect will be used, we will check to make sure that user contact details in the Active Directory are correct before migrating. In the second case, any such data will be exported to the workbook to make edits easier.<br></p> | Discovery & Planning | |||
| Planning License and Software Requirements | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Planning-License-and-Software-Requirements.aspx | Planning License and Software Requirements | <p class="MsoNormal">We’ll review the various <strong>Office 365</strong> plans and pricing options; part of this process is determining if there is any need for additional services such as Azure AD Premium, Digital Rights Management, Windows Intune, CRM, or additional storage. We may also review available options for interconnectivity between Active Directory and Office 365, and make a final decision about whether this will be in/out of scope. This is also when we should discuss any value-added services we provide that may be of value to you.</p> | Discovery & Planning | |||
| Communication Plan | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Communication-Plan.aspx | Communication Plan | <p class="MsoNormal">We will complete the communication plan template, which establishes whether communications about the migration will come directly from LMS or via someone on your staff. As part of this process, templates for certain pre-determined communications will be established and scheduled.</p> | Discovery & Planning | |||
| Planning Cutover Dates | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Planning-Cutover-Dates.aspx | Planning Cutover Dates | <p class="MsoNormal">While many migration processes happen in the background, some parts of the transition must be made carefully. Support needs are generally higher immediately after the cutover, so it is important to plan the dates in which people switch from their existing e-mail and file systems to <strong>Office 365</strong>. We try to pick cutover dates and times that provide the least interruption to normal business operations for our clients.</p> | Discovery & Planning | |||
| File Information Worksheets | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-File-Information-Worksheets.aspx | File Information Worksheets | <p class="MsoNormal">It is often necessary to document specific instructions that will need to be followed for migrating files. For example, by what rules will specific folders and files be moved into specific sites or document libraries? We use a variety of worksheets, reports, and other information gathering tools for this purpose.<br></p> | Discovery & Planning | |||
| Site Structure and Information Architecture | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Site-Structure-and-Information-Architecture.aspx | Site Structure and Information Architecture | <p>We've come a long way since the simple folder. We'll help you develop a plan to translate your existing filing system into modern tools that will help you stay organized and find information quickly and easily. Here are some of the things we'll assess:</p><ul><li>Site collection needs and limitations</li><li>Sites and sub-sites</li><li>Site templates to be used</li><li>Document Libraries and Lists</li><li>Site Columns and Content Types</li><li>Managed Metadata Fields</li><li>External Fields and Content Types</li><li>Folders and Document Sets</li><li>Search Configuration</li><li>Tagging & Folksonomy</li><li>User Profiles</li></ul> | Discovery & Planning | |||
| Users, Groups, and Permissions | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Users-Groups-Permissions.aspx | Users, Groups, and Permissions | <p class="MsoNormal">We will document who should have access to what and what groups should be created to accommodate your security needs.</p> | Discovery & Planning | |||
| Governance and User Adoption Strategy | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Governance-and-User-Adoption-Strategy.aspx | Governance and User Adoption Strategy | <p class="MsoNormal">We will develop plans for you that will ensure that the new system is widely accepted and that you have the policies, practices, and tools in place to maintain it going forward.</p> | Discovery & Planning | |||
| Third Party Tools and Apps | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Third-Party-Tools.aspx | Third Party Tools and Apps | <p class="MsoNormal">There are a great many applications available on the open market that are designed to work with Office 365. Throughout our process we’re always on the lookout for new and innovative products that will help you solve your toughest challenges. During the planning process, we may recommend certain tools or apps that we think will be of value to you.<br></p> | Discovery & Planning | |||
| Access to Systems | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Access-to-Systems.aspx | Access to Systems | <p class="MsoNormal">Before we can start implementation, we need to ensure that we have access to VPN/remote access, firewall, DNS, Active Directory, e-mail, and file systems. In circumstances where we cannot access these directly, we need to know who can make required changes on our behalf.</p><p class="MsoNormal">Remember, for security reasons, you should never send passwords through e-mail. We'll provide a secure means of sharing credentials with you.<br></p> | Discovery & Planning |
| Initial Office 365 Configuration | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Initial-Configuration-Intro.aspx | Initial Office 365 Configuration | <p class="MsoNormal">Once we’ve finished planning your migration, it’s time to roll. Our process includes a comprehensive plan to cover plan enrollment, Active Directory integration, and client configuration in preparation for the move to Office 365 services.</p> | Initial Office 365 Configuration | |||
| Subscription Enrollment | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Subscription-Enrollment.aspx | Subscription Enrollment | <p>To begin, we'll work with you to set up the very first <strong>Office 365</strong> account. It's important to complete this process in a way that will be manageable down the road; if you've already set up your <strong>Office 365</strong> account/trial, don't worry. We can work with you to help you understand and mitigate any potential complications.</p> | Initial Office 365 Configuration | |||
| Privileged Accounts | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Privileged-Accounts.aspx | Privileged Accounts | <p>When we create your user accounts in <strong>Office 365</strong>, exactly how it's done can vary depending on whether you're migrating existing Active Directory users, importing large numbers of accounts, or just creating a handful of users.</p><p>You won't need a license for Liquid Mercury Solutions staff, but we will create a global administrator account for our use and one for your own admin role. <u>For complicated technical reasons, it's best if this is the very first account we create, so if you haven't signed up yet please wait for us to assist you.</u> This is done to overcome some security restrictions put in place by Microsoft.</p> | Initial Office 365 Configuration | |||
| Creating Users and Assigning Licenses | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Creating-Users-and-Assigning-Licenses.aspx | Creating Users and Assigning Licenses | <p class="MsoNormal">If you decide that Active Directory Integration isn’t right for you, then we can create your users manually. Whichever method you choose, after users have been added the purchased licenses must be assigned. We have tools to help us effeciently perform this service for you.</p> | Initial Office 365 Configuration | |||
| Acquire Additional Licenses | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Acquire-Additional-Licenses.aspx | Acquire Additional Licenses | <p>Once accounts are created, we can assign the correct subscription plans and security levels for each user.</p><p>The free trial includes only Business, Business Premium, or E3 accounts, so if your needs include other licenses, additional storage, or more than 25 users, these may have to be added before the trial officially ends. Sometimes, for certain promotional offers that we get from our distributor, it will make sense to end the trial early to take advantage of the offer. Generally, we don't recommend investing in a migration until you've determined that Office 365 is the right service for you – so this shouldn't be a problem.</p><p>After the trial, you'll want to maintain at least one E3 account in order to continue with the same globally available enterprise services and features in <strong>SharePoint</strong>. To save costs, other accounts can be scaled back appropriately to Business, Desk-less (Kiosk), Exchange-only, or SharePoint-only plans. Likewise, extra services and subscription plans can be added as needed.</p> | Initial Office 365 Configuration | |||
| Request and Grant Delegated Admin | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Request-and-Grant-Delegated-Admin.aspx | Request and Grant Delegated Admin | <p class="MsoNormal">This is the point where you register us as your Partner of Record and Delegated Admin, ensuring that Microsoft is aware of our relationship with you and that we have the access needed to help support you. If we’re setting up your free trial for you as part of the migration, we complete this step for you during that process.</p> | Initial Office 365 Configuration | |||
| Make and Test Needed DNS Changes | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Make-and-Test-Needed-DNS-Changes.aspx | Make and Test Needed DNS Changes | <p class="MsoNormal">We require access to your DNS registrar/service in order to add several necessary entries to your DNS records. These are needed to prove to Microsoft that you own your domain, and to tell Outlook and Skype for Business how to connect to Office 365. Changes that affect the delivery of e-mail will be saved for later. If you don’t want to share this access with us, we will meet with your DNS server admin and walk him or her through the required changes.</p> | Initial Office 365 Configuration | |||
| Office 365 Migration with Regulatory Compliance | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Migration-Compliance.aspx | Office 365 Migration with Regulatory Compliance | <p>This is an add-on option for our standard fixed-price per user migration services. During the migration, it ensures compliance with regulations such as HIPAA, SOX, GLBA, etc.<br><br>After the migration, you can take advantage of our Compliance 365 service to help your business stay in-bounds on a going forward basis, while keeping the cost of regulatory compliance predictable.</p> | Initial Office 365 Configuration | |||
| Azure Virtual Network and Servers | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Azure-Virtual-Network-and-Servers.aspx | Azure Virtual Network and Servers | <p>Our SSO solution leverages one ADFS server located on your local network, and one located in the Windows Azure cloud services. To make this configuration work with your existing Active Directory, we use Windows Azure AD with Active Directory Sync to authenticate users who connect to the ADFS server located in the cloud.</p><p>Optionally, we can also deploy a backup domain controller to Azure for additional fault tolerance and the ability to leverage additional cloud based virtual servers that are joined to your AD domain. In this case, we also configure a virtual network gateway to connect Windows Azure to your local network.</p><p>A virtual network gateway is a dedicated connection between your cloud servers and your local network, making every Azure Virtual Machine equally accessible to resources at your local office. If you plan on doing a lot with Windows Azure, then make sure that we set this up for you.</p> | Initial Office 365 Configuration | |||
| Upgrade Workstation Operating Systems | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Upgrade-Workstation-Operating-Systems.aspx | Upgrade Workstation Operating Systems | <p class="MsoNormal">Windows XP has reached the end of its support lifetime, after which it can no longer be considered secure and isn’t being updated or supported by Microsoft. It also won’t run Office 2013.</p><p class="MsoNormal">Microsoft says that Office 2016 will run on Windows 7, but recommends that you have the latest possible operating system and updates.</p><p class="MsoNormal">Your older PC hardware should be retired and replaced with Windows 10, and newer hardware should be upgraded. We can help you do this.</p> | Initial Office 365 Configuration | |||
| Install or Update Office Client | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Install-or-Update-Office-Client.aspx | Install or Update Office Client | <p class="MsoNormal">As a cost saving measure, most customers choose to let each user install the new Office desktop client on their PC. However, we can optionally provide this service for you. If you have issues getting the upgrade to work, we’ll support you with that.<br></p> <p class="MsoNormal">Organizations with a large number of users can benefit from having us package the Office 365 installer and deploy it to a shared folder on the local network. If you have more than 50 users in your organization, you should ask us about this option.</p> | Initial Office 365 Configuration | |||
| Install and Configure Intune System Management Tools | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Install-and-Configure-Intune-System-Management-Tools.aspx | Install and Configure Intune System Management Tools | <p class="MsoNormal">If you’re leveraging Windows Intune, we’ll help you get the client installed and configured on all your workstations.</p> | Initial Office 365 Configuration |
| Active Directory Integration | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Active-Directory-Integration.aspx | Active Directory Integration | <p>It used to be that you would have to manage your Office 365 username and password separately from your Windows account. Memorizing too many passwords is a pain; fortunately, we can integrate your AD with the cloud in just a few hours. Please note this service requires that we set up AD Connect (formerly DirSync) on one of your local machines, and that if we do it on a workstation (instead of a server) Microsoft won’t support it.</p> <p class="MsoNormal">Experience has taught us that the AD Connect solution works best for larger organizations, say 100 users or more, and it probably isn’t worth the administrative burden if you have fewer than 50 users. A less expensive alternative is Windows Server Essentials for Office 365.</p> | Advanced Security & Authentication | |||
| Limited Scope AD Sync | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Limited-Scope-AD-Sync.aspx | Limited Scope AD Sync | <p class="MsoNormal">This is an optional configuration for Active Directory Integration. Some organizations have very large, or very messy, Active Directory structures. By default, AD Connect will copy your entire forest to the cloud. If this isn’t desirable, we can reconfigure this service to only copy certain users and groups. Multiple configurations are available, so ask if you think you’d like this option.</p> | Advanced Security & Authentication | |||
| Single Sign On | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Single-Sign-On.aspx | Single Sign On | <p>Single Sign On is a term used to describe any technology which allows a user to sign in one time to many different systems. This is most commonly found with web sites. Examples include products such as SiteMinder and Active Directory Federation Services. Microsoft uses ADFS to implement Single Sign On for Office 365, which allows a user to be automatically logged in without a prompt if they are using a PC, laptop, or tablet that has been joined to a Windows domain.</p><p>This optional configuration takes a considerable amount of extra work, and additional servers. We can set things up so that when you log into your local PC you won’t have to log in again to SharePoint Online, Exchange Online, or Skype for Business. Multiple configurations are available, so ask if you think you’d like this option.</p><p>When Single Sign On is implemented for Office 365, if only one sign-on server is used, and there's a disruption to the server - or to the internet connection between the server and its users - then sign-on to Office 365 will be impossible. In SSO configurations, Microsoft hands over control of the sign-on process to your organization, but in return they specify that you should utilize 2 servers for fault tolerance.</p><p>Recent developments in Azure have made it possible to use Azure Active Directory and an ADFS server hosted in Windows Azure to provide one leg of this 2 server system without the need for SQL Server or a Backup Domain Controller in the cloud. The other leg can be provided by an instance of ADFS running on your local domain controller. New services such as Azure Active Directory Premium enhance this capability even more. This represents a significant cost savings compared to solutions from a few years ago, so ask us about SSO if this would be of benefit to you.</p> | Advanced Security & Authentication |
| E-mail & Messaging Migration | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Email-Migration-Intro.aspx | E-mail & Messaging Migration | <p>Many organizations decide to take advantage of <strong>Office 365</strong> because of its robust and reliable <strong>Exchange</strong> hosting. This is one of the best ways to immediately gain the highest ROI in the shortest possible timeframe from using <strong>Office 365</strong>. This phase of the migration also has easily measurable criteria for completion, allowing us to accomplish the goal and move on to the next step quickly.</p><p>Some businesses decide that now is not the right time for them to move to <strong>Exchange Online</strong>. In this case, we skip this part of the project and can revisit it at some date in the future without any problems.</p><p>Every e-mail migration is different. Some folks are moving from <strong>Exchange</strong> on-premises (or even <strong>Lotus)</strong> to <strong>Exchange Online</strong>. Others may have e-mail services from their ISP (e.g. Comcast, Verizon) or other providers such as Yahoo or G-Mail. Some folks have a wide assortment of mobile devices for e-mail and others do not. Whatever your circumstances, we have the experience to handle your migration. <u>When we provide you a quote for e-mail migration it is always customized to reflect the conditions as you have described them to us.</u></p> | E-mail & Messaging Migration | |||
| Exchange 2007+ to Exchange Online Migration | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Exchange-2007-to-Exchange-Online-Migration.aspx | Exchange 2007+ to Exchange Online Migration | <p class="MsoNormal">After we establish that the Exchange Server is in a healthy state and that it is accessible from the Internet, such migrations can be completed with minimal difficulty. Older machines and larger mailboxes (20GB or more) can take significantly longer to migrate. We set up the migration batch process and monitor them to completion.</p> | E-mail & Messaging Migration | |||
| Exchange 2003 to Exchange Online Migration | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Exchange-2003-to-Exchange-Online-Migration.aspx | Exchange 2003 to Exchange Online Migration | <p class="MsoNormal">These migrations are more challenging because the older versions of Exchange cannot communicate directly with Office 365. Also, this version of Exchange tends to run on hardware that's considered underpowered by modern standards. As a rule, they generally take more time and care to complete.</p> | E-mail & Messaging Migration | |||
| Lotus Notes to Exchange Online Migration | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Lotus-Notes-to-Exchange-Online-Migration.aspx | Lotus Notes to Exchange Online Migration | <p class="MsoNormal">If you’re moving from Lotus Notes, we have tools to export your mailbox account information from the Lotus server and connect it to Office 365. We may need to provision your e-mail accounts in Office 365 before the migration begins. These types of migrations do require nominal additional service costs, but the level of effort is not significantly greater than moving from other mail platforms such as Exchange.</p> | E-mail & Messaging Migration | |||
| Other Third-Party E-mail Migration | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Third-Party-E-mail-Migration.aspx | Other Third-Party E-mail Migration | <p class="MsoNormal">For these instances where you are moving mail from any POP3 or IMAP enabled mail application, we can generally complete the migration by resetting each user’s password in the legacy system. In many cases, users of these types of systems may need additional help moving tasks, appointments, contacts, and other items in Outlook. Thus, these types of migrations take moderately more time and care to complete than a fully automated migration, but can still be accomplished at a reasonable cost.</p> | E-mail & Messaging Migration | |||
| Software Assisted Mailbox Migration | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Software-Assisted-Mailbox-Migration.aspx | Software Assisted Mailbox Migration | <p class="MsoNormal">Microsoft provides some tools for automating the migration process from versions of Exchange Server 2007 and later. However, these tools have limited capabilities. They do not provide comprehensive detailed reports, nor do they offer the ability to transform mail or appointments as they move from one system to another. Most importantly, our observation is that Microsoft's migration tools will occasionally fail on a certain percentage of mailboxes, without a convenient method to restart the process where it left off. These factors can result in migrations that take longer to complete, with undesirable results.</p><p class="MsoNormal">BitTitan offers a fantastic solution to this challenge, with a wide variety of choices for the mailbox source - not just Exchange Server. They’ve quickly become the dominant provider of software assisted migration services. That's why Liquid Mercury Solutions partnered with BitTitan years ago and resells their services as part of our migration projects. Even so, we understand that licensing MigrationWiz for 100% of your users may be cost prohibitive. We'll use Microsoft's tools where feasible and BitTitan’s everywhere else, always with an eye toward finding ways to keep your costs reasonable.</p> | E-mail & Messaging Migration | |||
| Mailbox Transformation Rules | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Mailbox-Transformation-Rules.aspx | Mailbox Transformation Rules | <p class="MsoNormal">In some e-mail systems, certain information might be stored as resource mailboxes, whose names need to change in order to preserve things like meeting acceptance. Also, certain users who once had mailboxes may no longer be working in your organization. In both of these cases, it may be desirable to change the name of the mailbox or move its contents into a subfolder of another mailbox.</p><p class="MsoNormal">Mailbox transformation rules are an advanced feature that we use to accomplish both of these tasks.</p><p class="MsoNormal">The result is that appointments set in resource calendars will point to the correct address for the room mailbox in the target system, and that it will not be necessary to acquire additional Exchange licenses for users who are no longer needed.<br></p> | E-mail & Messaging Migration | |||
| Distribution Lists and Shared Mailboxes | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Distribution-Lists-and-Shared-Mailboxes.aspx | Distribution Lists and Shared Mailboxes | <p class="MsoNormal">If you’re moving from Exchange 2007 or better and using AD Connect, your distribution lists will be transferred to Office 365 automatically. Otherwise, we may need to create these for you. Likewise, Shared Mailboxes is a new feature of SharePoint Online and these need to be created as needed – sometimes to replace existing distribution lists. Please let us know your configuration preferences during the planning process.</p> | E-mail & Messaging Migration | |||
| Exchange Public Folders | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Exchange-Public-Folders.aspx | Exchange Public Folders | <p class="MsoNormal">It's been known for some time that Public Folders are a deprecated Exchange Server feature, with Microsoft sounding the alert as long ago as 2007. As a result, Public Folders aren't available at all in Office 365 and Exchange Online, and unfortunately there's no simple migration path into SharePoint Online. Historically, such files needed to be migrated manually either into SharePoint or a local network file share.</p><p class="MsoNormal">Fortunately, today there are cost-effective tools to simplify this process. It is no longer necessary to first download files from Public Folders to the local file system, then re-organize and upload them into SharePoint Online. However, this is still a good opportunity to help you review the Public Folder structure, capture the business needs, and move into the new system in a way that provides the best value to you going forward.</p> | E-mail & Messaging Migration | |||
| Mail Server Cutover Day | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Mail-Server-Cutover-Day.aspx | Mail Server Cutover Day | <p>Changing an MX record is a lot like taking a change of address card to the Post Office. Whether you decide to do it before you load your furniture into the moving van or after, it's a very big change in how you'll live day to day afterwards.</p><p>Regardless, when the big day finally arrives, we make the necessary DNS changes that flip the switch so your mail is directed to Office 365. At or before that time, users will need to reconfigure Outlook to connect to Office 365 instead. This process is never worry-free, but we'll support your users as we help you make the switch over to the new system.</p><ul><li>Make required DNS changes</li><li>Test e-mail connectivity to ensure users are receiving mail under the new system</li><li>Provide full service Outlook configuration or documentation to show users how to connect to Outlook</li><li>Support any Outlook connectivity, account, or profile related issues</li></ul> | E-mail & Messaging Migration | |||
| Mail Cutover for Large Organizations | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Mail-Cutover-for-Large-Organizations.aspx | Mail Cutover for Large Organizations | <p class="MsoNormal">When you’re migrating more than 100 people, it often doesn’t make sense to cut over from the old system to the new one all at once. Unfortunately, DNS only offers limited options for configuring MX records. Some organizations can take advantage of hybrid deployment and staged migration, but these cases are rare. For everyone else, we’ll set up your migration batches so that the bulk of users’ e-mail will be transferred in an orderly way, followed by much faster “delta sync” that can be performed for a much larger number of users of on the day before the cutover or shortly after.</p> | E-mail & Messaging Migration | |||
| Skype for Business Configuration | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Skype-for-Business-Configuration.aspx | Skype for Business Configuration | <p class="MsoNormal">Possibly the most difficult challenge with Skype for Business setup is the fact that not all DNS hosts support the creation of SRV records that are required for optimal configuration. Second to that, there are the problems of bandwidth and support for Quality of Service packets in the “last mile” of Internet connectivity between you and your ISP. While Microsoft recommends an MPLS connection to their network, our experience is this is often unnecessary.</p><p class="MsoNormal">In most cases, once DNS has been configured during the enrollment phase, Skype for Business can be installed on the users’ desktops and it will connect and work without any significant issues. If you do have problems using Skype for Business, we’re available to support you. Let us know if you are migrating from Office Communicator or Lync since this can impact how Skype for Business connects. </p> | E-mail & Messaging Migration | |||
| Connecting Your Mobile Fleet | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Connecting-Your-Mobile-Fleet.aspx | Connecting Your Mobile Fleet | <p class="MsoNormal">We provide personalized documentation to help your users connect to Office 365 from their iPhone, iPad, Android, and Windows tablets and phones. Full service one on one support is available if you need it. If you have Blackberry devices in your fleet, be sure to let us know, because this requires you to purchase additional services in order to work with Office 365.</p> | E-mail & Messaging Migration | |||
| Manually Moving Mailbox Items | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Manually-Moving-Mailbox-Items.aspx | Manually Moving Mailbox Items | <p class="MsoNormal">We use tools so that users won’t need to manually move their Outlook tasks, appointments, and contacts. However, in some cases, certain items may need to manually moved from the legacy account to a new home in Office 365. For example, items over 25MB will not automatically migrate in an Exchange migration, because Exchange Online won’t allow files of this size. Sometimes users must create a new Outlook profile in order to connect properly to Office 365, which might require exporting e-mail signatures or mailbox rules. In all these cases, we’re available to support your users in performing the necessary tasks.</p> | E-mail & Messaging Migration | |||
| Remove Old Profiles and Decommission Legacy Servers | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Remove-Old-Profiles-and-Decommission-Legacy-Servers.aspx | Remove Old Profiles and Decommission Legacy Servers | <p class="MsoNormal">We usually recommend that you leave your legacy Exchange or Lotus Notes server up for a period of time after e-mail migration is completed. This will allow people to access their old email in cases where some item has failed to copy over to the new system and must be moved manually. Likewise, a user may want to keep their old account or profile until they are comfortable that all their mail has been moved. After these services are no longer needed, we can help you disconnect and shut them down.</p> | E-mail & Messaging Migration |
| PowerShell Scripts | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-PowerShell-Scripts.aspx | PowerShell Scripts | <p class="MsoNormal">In many cases, migration of files requires the creation of multiple SharePoint sites or Document Libraries. Reasons for this may include the desire to compartmentalize files for security reasons, to organize information in a logical way, or to work around the frontiers of SharePoint, such as certain limitations that arise when you store more than 5,000 documents in a single library.</p><p class="MsoNormal">Such bulk operations can be time consuming and labor intensive when performed using Office 365's web based UI or tools such as SharePoint designer. So, we have automated this process wherever possible by using PowerShell. In some cases, the scripts we have on hand may not be exactly what the situation calls for; in those situations, we customize what we already have. Our own tools also use PowerShell as the primary interface. When we perform a series of upload or configurations with CloudPower, these are primarily performed by writing and executing scripts which run on PowerShell's command line interface.</p> | File Migration | |||
| File and Folder Structure Checks | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-File-and-Folder-Structure-Checks.aspx | File and Folder Structure Checks | <p class="MsoNormal">While SharePoint Online and OneDrive for Business do offer some compelling features for uploading and storing files in the cloud, it is important to understand that such a powerful document management platform is very different from a traditional network file share. If you’d like to know more about what’s involved, please read our blog article “<a target="_blank" href="http://blog.liquidmercurysolutions.com/blog/bid/324623/How-to-Smoothly-Migrate-Files-to-Office-365-SharePoint-Online">How to Smoothly Migrate Files to Office 365 SharePoint Online</a>” at <a target="_blank" href="http://blog.liquidmercurysolutions.com/blog/bid/324623/How-to-Smoothly-Migrate-Files-to-Office-365-SharePoint-Online">blog.liquidmercurysolutions.com</a> or you can ask us for a copy.</p><p class="MsoNormal">We check your files to make sure that they will migrate smoothly into SharePoint. This involves making sure there are no security gotchas, that the folder structure does not exceed system limits on path names, and that the files do not contain any illegal characters. We detect and report any problems so they can be corrected before the migration starts.</p> | File Migration | |||
| Document Migration | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Document-Migration.aspx | Document Migration | <p>Document Migration is the part of the process where you begin moving your existing files into <strong>SharePoint Online</strong>. Past experience teaches us that not all content is best housed in <strong>SharePoint</strong>, and that storing every file your company has ever created in <strong>SharePoint</strong> is generally a bad idea. It is often best to use this opportunity to provide some structure and make a conscious decision about how to move files in a manageable way.</p><p>If you must move large amounts of content, tools will be required to complete the move. There are several options available and each has its own strengths and weaknesses. They range in price from a few hundred to several thousand dollars. </p><p>Whether we use third party tools, leverage our own PowerShell commands in <strong>CloudPower</strong>, or move your files by hand, all of these will involve setting up batches of files to be moved or copied in a coordinated way. Each batch needs to be locked in order to prevent users from changing files while we work. Tools will need to be configured, and progress will have to be monitored during the process. We follow a basic pattern that follows communication plans, so users know what to expect and where and when their files have been moved.</p> | File Migration | |||
| Assigning Document Metadata | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Assigning-Metadata.aspx | Assigning Document Metadata | <p>Metadata is information about your documents that helps you keep organized. Often, we are hired to move hundreds of gigabytes of documents to the cloud in one go. Organizing this information can be very difficult. Some of the tools we use will allow us to extract metadata from your existing folder structure. Sometimes it will have to be done by hand. In both cases, we rely heavily on you to share with us the knowledge of your business that we need to make this a successful effort.</p><p>We've developed new capabilities into <strong>CloudPower</strong> - our set of tools for migrating and managing <strong>SharePoint Online</strong> – that allow us to define metadata based on a variety of information sources that you already have, including your existing folder structure, file names, and even a custom Excel worksheet. These capabilities greatly increase the power and usefulness of <strong>SharePoint</strong> right out of the gate.</p> | File Migration |
| SharePoint Training | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-SharePoint-Training-Intro.aspx | SharePoint Training | <p>Before taking on the responsibility of using and maintaining your <strong>SharePoint</strong> sites, it's important to give users and administrators the knowledge they'll need to thrive in a new, unfamiliar, and complex platform. </p><p class="MsoNormal">We provide several types of <strong>SharePoint</strong> training depending on your needs. Your training curriculum can be customized to suite your unique needs.</p><p class="MsoNormal">Each training session comes with a written guidebook, so users can review the subject at their leisure. For an additional fee, we can also provide recorded versions of your sessions.</p><p>Here are some of the popular options.</p> | Training | |||
| Remote Sessions for End-Users | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Remote-Training-for-End-Users.aspx | Remote Sessions for End-Users | <p>These 2 hour sessions provide the groundwork to help users understand what SharePoint is for and how to get the most out of it. We recommend that end users attend at least 2 sessions to get the skills that they need. Here are some recommended topics.</p><ul><li>Understanding Document Lists and Libraries, Items and Documents</li><li>How to Organize Your Files: What Is Metadata? Folders, Fields, Views, and Tagging</li><li>Check-in/Check-out, Versioning, and Collaborating in Documents</li><li>Social Features: Wikis, Forums, Blogs, Comments, Ratings - and Yammer<br></li><li>Why Should I Fill Out My User Profile and How Do I Do It</li><li>Getting the Most Out of Search</li></ul> | Training | |||
| Remote Sessions for Site Owners | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Remote-Training-for-Site-Owners.aspx | Remote Sessions for Site Owners | <p>These 2 hour sessions provide site administrators with the skills they'll need to keep <strong>SharePoint </strong>content well organized. Site owners will need to attend the end-user sessions and at least 2 additional to acquire the baseline of necessary skills.</p><ul><li>Understanding and Managing Users, Groups, and Permissions</li><li>Creating Sites, Lists, and Libraries</li><li>Understanding Web Parts</li><li>Updating Web Content</li><li>Intermediate Metadata: Site Columns and Content Types </li><li>Advanced Metadata: Document Sets, Term Sets / Fields, Metadata Based Navigation</li></ul> | Training |
Important Note: Our support offerings have changed substantially since the information below was originally published in 2016. Please see the Cloud Services and Services on Demand pages for details. We'll update this content as soon as we're able.
| After the Migration: Ongoing Consulting, Training, and Support | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Ongoing-Support-Intro.aspx | After the Migration: Ongoing Consulting, Training, and Support | <p>Your need for <strong>Office 365</strong> expertise doesn't stop on the day we launch your site. In fact, as people begin using it your immediate need for support and training may be great. </p><p>We provide 24x7 1<sup>st</sup> tier technical support for <strong>Office 365</strong> with overnight coverage from our partner Synnex and back-end assistance from Microsoft. What this means is that we're available to assist you any time of day or night if you have issues connecting to or using <strong>Office 365</strong> sites or services. Thus, you're always covered for that critical need at an odd and inconvenient moment.</p><p>However, there are times when you want MORE out of support than can be expected from a call center at a global corporation. Our experts provide 5x8 support during the business day and engineer, architect, or consulting level services to help keep your <strong>Office 365</strong> solutions working for you. Basic or standard support from <strong>Liquid Mercury</strong> covers the basic needs for services going forward after you begin using <strong>Office 365</strong> in a production capacity, and we have a wide array of value-added services that go even farther. We'll be there for you when you need us.</p> | Ongoing Support | |||
| Standard Support (Cloud Solution Provider) | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Standard-Support.aspx | Standard Support (Cloud Solution Provider) | <p>We may call it Standard Support but you'll get MORE than you'd expect from our regular support package.</p><p>Some Benefits:</p><ul><li>Best-in-class 5x8 support provided by our USA domestic Office 365 and SharePoint experts</li><li>Overnight 24x7x365 support based in the Philippines</li><li>Complimentary Cloud Services Evaluation license review and evaluation - $500 value</li><li>Free licensed copy of CloudPower Premium - worth $576 annually</li><li>Regular strategy sessions with our SharePoint experts - worth up to $5,616 per year (frequency is based on the number of users)<br></li><li>Personalized service you simply can't get elsewhere</li><li>Best of all, the price of Office 365 stays exactly the same</li></ul><p>Included in Standard Support:</p><ul><li><strong>Full Service Billing and License Support</strong>: Add and remove licenses from Office 365 Subscription with just an email or phone call. Call us and ask a question about your bill at any time, and talk to a live person right away.</li><li><strong>Break/fix Support for Office 365</strong>: Any problem that you're having with Office 365 services can be addressed through Liquid Mercury, including any desktop connectivity problems from computer running applications licensed through Office 365.</li><li>All benefits provided in <strong>Basic Support</strong><br></li></ul><p>Of course, we have a variety of services that go even farther. Ask us about <strong>Admin OnDemand 365</strong>, <strong>HelpDesk Plus 365</strong>, our <strong>Jump Start</strong> packages, or <strong>Advanced Support</strong> if you have needs beyond what standard support provides.<br></p><p>To be eligable for <strong>Standard Support</strong>, you must be purchasing Office 365 from Liquid Mercury rather than Microsoft or some other supplier. If we helped you migrate after January 2016, chances are you're already enrolled in <strong>Office 365 Standard Support</strong>. If you aren't sure, please feel free to ask us.<br></p> | Ongoing Support | |||
| Basic Support (Subscription Advisor) | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Basic-Support.aspx | Basic Support (Subscription Advisor) | <p>Basic Support is for Office 365 customers who are participating in our free support network by declaring Liquid Mercury Solutions as their Subscription Advisor / Partner on Record.</p><p>Benefits Include:</p><ul><li>E-mail and forum based Q&A that goes beyond Microsoft Office 365 Support</li><li>A free license for CloudPower Standard edition - worth $288 annually</li><li>Complimentary Cloud Services Evaluation to determine if you're getting the best value from your current Office 365 plans - a $500 value</li></ul><p>Unless you were enrolled in 2015 or earlier, if you purchased a migration plan from us then chances are good you're actually enrolled in Standard Support, which is a better option. If you are on Basic Support, it's easy to switch. Just let us know that you want to transition into the Cloud Solution Provider program, and we'll work with Microsoft to transfer your account and subscription billing. There are lots of benefits you can learn more about them at <a href="/what-we-do/cloud-services/compare">http://www.liquid-hg.com/what-we-do/cloud-services/compare</a>.<br></p> | Ongoing Support | |||
| Periscope 365 and Compliance 365 | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Periscope-and-Compliance.aspx | Periscope 365 and Compliance 365 | <p><strong>Periscope 365</strong> helps you gain insight into Office 365 with dashboards and reports that give you an at-a-glance understanding of your activity and usage, including license consumption, total mailbox size, last login per user, SharePoint utilization, plus lots more. Get alerts for issues such as running out of storage or when a team site becomes inactive.</p><p><strong>Compliance 365</strong> is an enhanced version of <strong>Periscope 365</strong> that includes compliance reporting for SOX, HIPAA, PCI, GLBA and SAS70, to help customer flag compliance concerns, and reduce risks across your Office 365 environment. <strong>Compliance 365</strong> audits mailboxes, users and licenses so you know who's making what specific changes, and detects tampering, unauthorized access, and human error. Get alerts when users are out of compliance — including suspicious or targeted events such as unauthorized or malicious modifications, inappropriate mailbox access, misconfigured security policies or other sensitive changes. (This service includes everything in Periscope, so it is not necessary to purchase both.)</p><p>Plus, for a limited time, we'll including your first six months of Periscope 365 or Compliance 365 <span style="text-decoration:underline;">free</span> when you purchase Office 365 Migration or Office 365 Migration Compliance packaged services from us. That's an additional $25 or $50 per user in value on top of our already nigh-unbeatable migration deals.</p> | Ongoing Support | |||
| Admin OnDemand 365 | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Admin-OnDemand.aspx | Admin OnDemand 365 | <p>Take the work and worry out of Office 365 and let our staff take care of regular administration chores for you. This package offers IT Administration for Office 365 at a reasonable and predictable monthly cost.</p><p>Example uses for this service include:</p><ul><li>employee onboarding or termination,<br></li><li>user creation or deactivation, </li><li>password changes/resets, <br></li><li>security and group configuration,</li><li>report on and reassign licenses as needed,</li><li>schedule and clean-up external user access when it is no longer needed,<br></li><li>mailbox and distribution list set-up and maintenance,<br></li><li>provisioning a new SharePoint site or list, </li><li>setting up a custom view for a SharePoint list or library,<br></li><li>content changes for a SharePoint web page,</li><li>and more</li></ul><p>What's Not Included in Admin OnDemand?<br></p><ul><li>Consulting, business/systems analysis, requirements gathering, etc.</li><li>Advanced Information Architecture: development of Site Columns and/or Content Types.</li><li>Management of auditing, retention, or e-discovery features.</li><li>Web page development including CSS, HTML, or content authoring</li><li>SharePoint development with custom code, including JavaScript or apps</li><li>Tasks requiring SharePoint designer</li><li>Creative activities such as writing or graphic design</li><li>Support for third-party apps from the Marketplace</li><li>Office 365 connected accounts for Windows Server 2012 Essentials, support for AD Connect or Single Sign On with ADFS</li><li>Anything requiring VPN or Remote Desktop to your servers</li><li>Assignments that can't be feasibly completed in less than 4 hours, or are otherwise deemed to be exploitative.<br></li></ul><p>Minor changes that use features described as out-of-scope above will be permitted on a case-by-case basis at our discretion.<br>Please note that we provided services such as those described above within the context of Advanced SharePoint Support, Solution Jump Start, or at standard daily rates.<br><br></p> | Ongoing Support | |||
| HelpDesk and HelpDesk Plus 365 | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-HelpDesk-and-HelpDesk-Plus.aspx | HelpDesk and HelpDesk Plus 365 | <p><span style="font-weight:bold;">HelpDesk 365</span> is the perfect service for smaller companies who want to stay focused on their primary business and ensure the best possible productivity for their own staff. It's also great for mid-size or growing organizations that struggle to keep up with IT support.</p><ul><li>One phone number or email address to use any time - day or night, weekends and holidays included.</li><li>Dedicated help desk staff who are familiar with your organization's history and needs.</li><li>Customized FAQ and knowledgebase for your company.</li><li>Tickets created and tracked for every case and every contact.</li><li>Managed Help Desk web site to view all your cases/tickets, across the full life-cycle of support.</li><li>1st tier support for anything IT, whether it's Office 365 or not.</li><li>Escalation to Tier 2/3 for Liquid Mercury Solutions' Office 365 <span style="font-weight:bold;font-family:calibri;font-size:11pt;">Standard Support</span>, <span style="font-weight:bold;font-family:calibri;font-size:11pt;">Admin OnDemand</span>, or <span style="font-weight:bold;font-family:calibri;font-size:11pt;">Advanced Support</span> as needed.</li><li>Hand-off for non-Office 365 support needs to your internal IT staff or other vendors according to your preferences and instructions.</li></ul><p><span style="font-weight:bold;">HelpDesk Plus 365</span> includes all the same great services provided above, with added 24/7 support coverage at tier 2/3 for <span style="font-weight:bold;">Office 365</span>, plus <span style="font-weight:bold;">Periscope 365</span> included at no extra cost. It's a great choice when your needs require the fastest response and resolution possible.</p> | Ongoing Support | |||
| "The Full Monty" Bundle (Admin, Help Desk, and Compliance) | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-The-Full-Monty-Bundle.aspx | "The Full Monty" Bundle (Admin, Help Desk, and Compliance) | <p>"The Full Monty" is a bundle that lets you take advantage of three of our premium support services for one low price of just $7.77 per user per month, compared with $12.81 if you purchased them seperately.</p><p><strong>Periscope + Compliance 365:</strong> Advanced monitoring, alerts, and reporting for Office 365 services.<br></p><p><strong>HelpDesk Plus 365:</strong> Managed IT help desk portal with multi-tier support services.<br></p><p><strong>Admin OnDemand 365:</strong> Our staff answer your beck and call and will do your bidding for whatever you may desire.<br></p> | Ongoing Support | |||
| Advanced Office 365 and SharePoint Support | https://spliquidmercury-web.sharepoint.com/Pages/Task Descriptions/O365-Advanced-SharePoint-Support.aspx | Advanced Office 365 and SharePoint Support | <p>Liquid Mercury Solutions' <strong>Advanced Support</strong> plans for <strong>Office 365</strong> and <strong>SharePoint</strong> provide a direct hotline between your company management or IT staff and our technical experts. Rely on us for any issues or needs relating to Office 365, SharePoint, Windows Azure, ADFS, and other Microsoft cloud services.</p><p><span>If you have 100 users or more or have ongoing SharePoint development needs, these plans will be of value to you.</span> We have options starting at $1,500/month to add high level expertise to your in house staff or existing support provider.<br></p><p>Many managed service providers charge as much as $12/user/month and up for <span style="text-decoration:underline;">just</span> cloud and desktop support services, but don't have SharePoint experts on staff and limit what you can do with support hours.<br></p><p>Our <strong>Advanced Support</strong> plans pick up where those services fall short. They're the perfect addition if you already have desktop support covered for cases requiring physical access, but you need to augment the capabilities of your team with Microsoft cloud platform expertise.</p><p>And the price of these plans isn't tied to the number of users you have, so cost doesn't increase just because you're growing. Costs are based on a budgeted number of hours that are worked on a regularly scheduled basis. <span>Your commitment to purchase services on a monthly subscription basis lets us provide you with our best possible price.</span><br></p> | Ongoing Support |
