They say the devil is in the details; that's why we believe it's best to be up-front about what we do for our clients and where our limits are. Documents full of legalese may not be much fun to read, but they're a necessary requirement for doing business with a global corporation like Microsoft. Please be sure you review these carefully, as there may be provisions that affect you. If you have any questions regarding any of these documents or the terms they describe, please do not hesitate to ask us.
December 30th, 2019 - we've updated all of our legal documents to reflect necessary changes over the past five years of doing business and to streamline contracts as much as possible. These changes are mainly technical in nature.
When you purchase services, you'll be asked to sign a purchase order, SOW, or other authorization forms that incorporate our terms of service and SLA. These documents are provided below for your convenience:
Client Services Agreement (Updated December 30, 2019)
Terms and Conditions for Automated Recurring Payments (Updated December 30, 2019)
Liquid Mercury Solutions Service Level Agreement for CSP and Subscription Service Plans - Version 6.0 (Updated December 30th, 2019)
Please ask us if you require older versions of our SLA or Terms.