Compare Us to Microsoft
See How You Get MORE from Office 365
with Liquid Mercury Solutions
Jump Below to Compare with Other Vendors: Other Microsoft Cloud Partners, Managed Service Providers, CDW, Comcast Business, GoDaddy
Did you know that 80% of Office 365 and Azure customers are missing out on valuable incentives and resources, simply because they purchase Office 365 directly from Microsoft instead of through a Microsoft certified partner? Yet many people don't realize they're wasting money, and they can switch at any time. Microsoft even encourages customers to do this, since it
greatly increases their chances of successfully leveraging and continuing to use Microsoft's cloud services. Switching is painless and easy; let's get started.
(This chart assumes enrollment at the SupportPrime level. Other options are available. Please see our Microsoft 365 Support Plans for boundaries and entitlements at different support tiers.)
Microsoft Direct
Office 365 Support
Liquid Mercury Solutions
Cloud Provider Support
Long Hold Times
Forwarded to Wrong Department
Calls Frequently Returned After Business Hours
Immediate Answer M-F 8am - 8pm EST
Technician Will Contact You Within the Hour
Calls Scheduled at Your Convenience
Off Shore Call Center
US Based Technical Support
Locally Staffed Team in MD, DC, VA, WV, NY, CT, and OH
No Direct Access to Technical Engineers / Experts
Our Entire Team Is Well-trained on Office 365
Proficiency in Azure, Dynamics, SharePoint, and Cloud Security
Experts Are on Staff, Ready, and Available
Self-Service Subscription Licensing
Difficult to Reach Billing Department
Offers Plan Choices that Favor Microsoft
Full Service Licensing and Billing Support
Reach Us Easily by Phone or E-mail
Impartial Advice Re: Plans and Features
Accesses Office 365 via Remote Session on Your PC
Meanwhile You Can't Get Anything Done While They Work
Can Often Work Autonomously on Your Issue
While You Continue to Get Work Accomplished
We Also Take Over the Burden of Dealing with Microsoft
Excellent for Basic Office 365 Usage
Less So for Advanced Scenarios
Even Basic Office 365 Users Can Benefit from
Experience, Training, and Guidance
Office 365 Prices Are Standardized, Published
Best Price Requires Annual Contract
Pay the Same or Better Price for Office 365
No Long-term Commitment Required
Can't Reduce Number of Users on Short Notice
Users Can Be Added and Removed Whenever Necessary
Separate Departments for Office 365, Exchange, SharePoint, Azure, and Others
Single Team with Expertise in Most Microsoft Cloud Services
Out of Box; No Value-added Options
Access to Free Tools and Apps
Videos, Documents, and Knowledge Base
Exclusive Discounts and Add-ons
New Bennies Added Regularly
Forum Based Support Overrun by "Copy-pasta" and "Link Grenades"
E-mail, Chat, and Web Forums
Backed by the Advice of Thoughtful Professionals
Invested in Your Success
Will Give You the "Microsoft Party Line"
No &%*/@#!t; We'll Tell It To You Like It Is
Compare Our Advanced and Premium Service Options
Microsoft Office 365 Alone
w/ Liquid Mercury Solutions
On-Site Service Option Not Available
"Free" FastTrack Migration Only for New Companies with 50 Users and Up
We Have Affordable Migration Plans w/o Minimum Number of Users. Plus, Microsoft's FastTrack Voucher and Other MS Incentives Can Be Redeemed with Liquid Mercury.
No Development / Consulting
Except for Very Large Clients
No Managed Help Desk or Full Service Administration Options
Compare Us to Other Microsoft Cloud Solutions Providers
- Microsoft makes it easy to resell Office 365, so practically everyone offers it. But selling plans isn't the same thing as being truly knowledgeable about Office 365 and other Microsoft technologies.
- According to Ingram Micro, the vast majority of Microsoft Partners are still in the process of trying to build their cloud practice.
- Most CSP will bundle Microsoft licenses and their services together, making it difficult to tell what you're paying for.
- Some also provide "free" migration, but this is basically self-service, and sometimes there are other hidden gotchas.
-
Finally, when it comes to personal service, honest advice, and deep technical knowledge, your mileage may vary.
- By contrast, we've been offering cloud services since 2011,
and we're focused on continually improving our processes and adding value. -
In fact, our founders
literally wrote the book on Office 365.
- We're up front about
what's included in free migration, and what options you have if you need more.
- We make it clear which services are provided by Microsoft or others, and which are provided by our team.
Our Customer Satisfaction Metrics
Compared to All Microsoft Partners
(Ours are the blue ones.)
Compare Us to Managed Service Providers
- We've seen some MSPs providing really inaccurate information / spreading fear, uncertainty, and doubt
- Most MSPs aren't forward-thinking about the cloud,
because it goes against their established business model. - Our customers tell us that their MSPs are billing them huge sums of money,
but they're milking their contracts and providing little value in return. -
You can break the cycle of dependency by replacing your MSP with our Enterprise on Demand service.
Compare Us to SherWeb
- SherWeb charges $15/month for Business Premium
In exchange, they offer so-called "free" migration that's essentially self-service. - This costs you an extra $30 / user every year for as long as you continue with the subscription.
- By contrast, we charge less for the same Business Premium plan.
-
We offer free migration with no strings attached,
plus paid self-service and full-service migration plans. - Are you stuck paying too much for Office 365?
You can switch to LMS anytime and save. - Do you like SherWeb's awesome support service? That's great! We are a SherWeb partner and can wire you up to continue working with them - at better prices.
Compare Us to Comcast Business
- Comcast locks you out of the Office 365 Administrative Portal for your own tenant.
They effectively try to lock you into purchasing Microsoft services through them forever. - Other aspects of Office 365 are also hidden behind a layer of Comcast branding and apps.
Thus, MS support pages that work for most Office 365 customers likely won't apply to you. - Comcast
ranks among the poorest performers in terms of customer satisfaction and support.
- Are you stuck dealing with Comcast?
We've helped lots of customers make the switch, with our Account Rescue service.
Compare Us to GoDaddy
- GoDaddy locks you out of the Office 365 Administrative Portal for your own tenant.
They effectively try to lock you into purchasing Microsoft services through them forever. - They don't even allow you to choose your own tenant name.
You're literally just a number to them. - Other aspects of Office 365 are also hidden behind a layer of GoDaddy branding and apps.
Thus, MS support pages that work for most Office 365 customers likely won't apply to you. - Our clients tell us that GoDaddy technical support is positively
awful.
-
Liquid Mercury Solutions is a GoDaddy partner.
Continue to use them for domain names and public web sites. - Are you stuck dealing with GoDaddy for Office 365?
We've helped lots of customers make the switch, with our Account Rescue service.
Our Clients Absolutely Love What We Do, Sharing Far-from-faint Praise
Now that's confidence!)
